F.A.Q’s
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Yes we accept all private health insurance providers and are generally able to offer on the spot claiming for your consultation. If for any reason we are not able to provide on the spot private health insurance claiming we can either print or email a copy of your invoice to be claimed by yourself through your respective provider after the consultation.
Below are the claiming codes;
- Initial physiotherapy appointment = Code 500
- Standard physiotherapy review = Code 505
- Extended physiotherapy review = Code 506
- Clinical exercise classes = Code 560
- Non-clinical exercise class = Not claimable on PHI
- Hydrotherapy = Code 555
- Antenatal exercise class = 595
- Postnatal exercise class = 596
- ONERO exercise class = 561
In clinic claiming is via Tyro Healthpoint terminals which allows on the spot claiming for the following PHI’s:
- ACA Health
- AHM
- AAMI
- Apia
- Australian Unity
- Budget Direct Health
- BUPA
- CBHS
- CBHS Corporate Health
- CUA Health
- Defence Health
- Emergency Service Health
- Frank Health Insurance
- GMHBA Health
- HBF
- HCF
- Health.com.au
- HIF
- Latrobe
- Medibank
- Navy Health
- NIB
- OneMediFund
- Peoplecare
- Phoenix Health
- Police Health
- QANTAS Assure
- Queensland Country
- RT Health
- Suncorp
- Teachers Health fund
- TUH
- Uni Health
- Westfund Health
This list is subject to change without warning- this is beyond our control.
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Work Cover & TAC = Yes, we accept all work cover and TAC patients with a valid claim number. We do not charge any surcharge or gap for consultations, although a cancellation policy is still valid for Work cover and TAC patients.
Patients with a valid claim number DO NOT specifically require a GP referral to attend physiotherapy. We offer all services including Physiotherapy, Hydrotherapy, Exercise classes, Gym memberships and consumable items as required for best care.
Department of Veteran Affairs = Yes, we accept all DVA patients with a valid DVA card. DVA patients with the exception of TPI DVA card holders require a GP referral for each 12 sessions used. Patients are entitled to get as many referrals as required per year but require a referral prior to attending physiotherapy.
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Yes, bulk billing is available, but only for Health Care Card Holders or Commonwealth Seniors Health Card Holders with a valid Chronic Disease Management Plans (CDMP), formerly known as Enhanced Primary Care plans (EPC) or Team Care Arrangements (TCA).
A GP can refer patients with a chronic or complex condition to physiotherapy for assessment and treatment with funding through the Medicare Benefit Schedule (MBS). Patients are allowed up to 5 sessions per calendar year for allied health services, although referrals are valid for 12 months from the date of referral.
If you have an eligible Health Care Card, and have been given a plan from your doctor, to receive full Bulk Billing with no out-of-pocket expense, you must book an appointment with our Clinical Graduate Physiotherapist. For other Physiotherapists we do not offer Bulk Billing of these sessions at our Sydney Road or Coburg locations.
Please be aware that if you book in with an associate physio during Off-Peak times you will be charged $90, which is a significant reduction from our full priced services, and Medicare will reimburse you $58.00. Senior and Principal Physio Surcharges apply to these rates.
If you book in with a senior or associate physio during peak times, you will be charged the full price of a standard consultation, and Medicare will reimburse you $58.00.
Our Peak Times are considered before 9am and after 4pm Mon-Fri and Saturday mornings.
If your specific circumstances do not allow you to attend off-peak and you are financially unable to afford the gap payment, please contact the manager to discuss a potential arrangement.
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A referral from your GP is generally NOT necessary, however we do appreciate it. Physiotherapists are primary practitioners, with an expertise in diagnosis and management of musculoskeletal injuries. Private health funds do not require a GP referral to provide a rebate. Similarly Workcover and TAC also generally do not require GP referrals for Physiotherapy approval, but a GP is required for the first Certificate Of Capacity if time off work or altered work is required.
For Medicare Enhanced Primary Care (EPC) aka Team care Arrangements (TCA’s) a GP referral and Care plan is required prior to your first session. Your General Practitioner will determine how many will be allocated to Physiotherapy. A maximum of 5 sessions per calendar year can be approved over all Allied Health disciplines
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In clinic- We accept Cash, Credit Card, Eftpos and Bank Transfer via PayID (in clinic from phone before leaving is preferred). Private Health Insurance (PHI) via Tyro Healthpoint (Pls refer to the FAQ above about PHI to confirm your fund)
Offsite or from Coburg Leisure Centre - Stripe Credit Card payments, or Medipass for PHI
For larger packages and Rehab Programs over $500 - we accept Afterpay.
If you require alternative payment options to these, please discuss with our Practice Manager at practicemanager@reload.physio before your appointment.
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Yes, if you are a pensioner or Health Care Card holder, please don’t hesitate to make us aware and we will offer you a 10% discount off all of our individual services, and, if you need a package of services (classes or 1:1 services), we offer an additional 5% discounts off our package prices.
Bulk Billing of Medicare EPC consultations are also possible with certain Physiotherapists.
Please have your Health Care Card available for inspection.
Pension/ Health Care Card discounts cannot be used in conjunction with any other offer.
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Initial Physiotherapy consultations are up to 40 minutes as standard (including reports, referrals or letter writing time) or up to 60 minutes for Extended Initial Consultations. Standard Physiotherapy review appointments are up to 20 minutes.
For specialty appointments including Womens’ Wellness appointments and Comprehensive Running Assessments, these initial consultations are 60 minutes and review appointments either 20 or 40 minutes.
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Physiotherapy services include but not limited to the assessment, diagnosis and treatment of musculoskeletal injuries such as lower back pain, shoulder rotator cuff tears and knee ligament tears. Treatment can include; referral of further investigations, mobilisations, soft tissue therapy (Massage, dry needling, trigger point therapy), technique analysis and modification and rehabilitation or generalized exercise prescription.
Massage services are limited to soft tissue therapy only (Massage, dry needling, trigger point therapy) and do not include a thorough assessment, diagnosis, mobilisations or exercise prescription.
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We recommend wearing loose fitting or flexible clothing. Most injuries require physical treatment and exposure of the injury site, so consideration to your clothing should be made. Your Skinny Black jeans may look cool, but are typically not ideal for knee injuries. But rest assured that we do have private rooms, and we have ‘borrow’ shorts available if needed.
We have male and female change rooms if changing attire is required. Disrobing of some clothing may be required for assessment and treatment, which your physiotherapist will discuss during the consultation.
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Yes, we have male, female restrooms including a change room space and shower. We also have a disabled / parental change room and toilet if required.
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Yes, street and off-street parking is available in close proximity to the clinic. Street parking can be found on Sydney road, Mitchell street and Donald street. Off street parking is available in the paid car park opposite Woolworths Metro on Sydney Road, only 2 doors north of the practice.
Please be aware that Sydney Rd north bound is a CLEAR WAY from 4-6pm weekdays. Cars do get towed, regularly. Yes we do feel bad when it happens, but unfortunately we cannot keep track of where you park your car.
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Walking:- We encourage exercise, so this is our preferred method for you (depending on your injury status).
By Bike:- We are a short ride off the Upfield bike path and have bike racks available out the front of the clinic. We encourage the use of environmentally friendly use of transport where possible.
By Car:- Easy access via Sydney road with local parking available.
By Tram:- The nearest tram stops are approximately 50m north of the practice- Brunswick Tram Depot
By Train:- We are central between Anstey and Moreland train station with a short 500m walk from either.
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Physiotherapists can refer for some investigation however in many instances a greater Medicare rebate can be achieved with a GP or Specialist referral. If you have recent imaging or reports of your injury, we encourage you to bring them to your Initial Consultation to form part of our clinical reasoning process.
Contrary to many beliefs, any ‘abnormal’ findings found on your scan may not be a contributing factor to your pain. Our assessment and diagnosis skills can help confirm the relevance of the findings from your imaging.
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We are not currently a member of any preferred provider scheme. Like many quality Private Physiotherapy Practices, at Reload Physio are not willing to trade our standards of care for cost cuts. Why? We encourage you to click here for more information.
We are very proud of our facilities and the quality and diversity of the services that we provide at Reload Physio, this would not be possible if we were part of these preferred provider programs.
You are still able to use your normal coverage of private health insurance, usually called ‘Extras Cover’ on services at Reload Physio.
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Yes we have a chilled water filter in our Rehabilitation Gym.
At Reload Physio we are making a concerted effort to reduce our impact on the environment, so we encourage you to bring a reusable water bottle to classes. Glasses will also be available for use on the occasions that you forget your water bottle.
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We appreciate all feedback and recommendations to improve your care and the care of others. Feedback via email is preferred at feedback@reload.physio or if you prefer in person, please ask to speak to a manager whilst at the clinic.
If you are unsatisfied with your consultation for any reason, please contact us directly so we can try our best to rectify the issue and best help you with your issue.